Gain new perspectives
Our client is a highly reputable global provider of payment services. Customer service plays a critical role in providing an excellent customer experience. Continuously improving the experience is essential in driving loyalty and growth for the client.
Our client is one of that biggest Telco companies in Europe. They have multiple requests for highly specific reporting data that are performed manually from various systems and portals. The manual nature processing critical data and information influences high propensity for errors and inaccuracies, and causes long completion timelines at very low efficiency and quality levels.
Our client is one of the largest Telco businesses in the UK. They needed to identify and act upon the reasons why they were not meeting expectations in quality of service, customer satisfaction, and issue resolution. There was a clear opportunity to design an effective plan of action that will address identified process improvement areas through the use of data and insight gathered from end-customers. An appropriate technology solution was also required in order to eliminate manual data processing, and cut across the limitations posed by traditional quality management.
PayPal Customer Service has been awarded twice, first for the Italian market by KPMG and then again for the French market by BETC Digital Transcom and PayPal have been working together si...Dowiedz się więcej
In one of the most important galas of the Customer Relations Centers industry, the Gala for the Excellence in Customer Relations Awards, Transcom was awarded Best Supplier in the Commerci...Dowiedz się więcej
COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, today announced that Transcom North AmericaDowiedz się więcej
During the Overseas Service Summit 2019 held in Qingdao (China) on March 6-8, Transcom was awarded as Service Core Partner by Haier, the global leading provider of white goods and better-...Dowiedz się więcej